How listings work

What Sylk Health is

Sylk Health operates a marketplace platform only. It is not a healthcare provider, clinical intermediary, broker, referral service or travel service. It does not select, match, steer or recommend providers, does not rank providers by clinical quality, and does not arrange travel, accommodation, interpretation or visas.

Who may list

Each provider warrants its own accreditation against the bodies listed in the Provider Listing Agreement. Sylk Health checks public registers before listing and does not assess clinical quality. Naming an accrediting body implies no endorsement by it.

The bodies accepted under the Provider Listing Agreement include Joint Commission International, Accreditation Canada International, ACHS International, QHA Trent, NABH (India), HAI (Thailand), China 3A, TUSKA (Turkey), CBAHI (Saudi Arabia), KTQ (Germany), JMIP (Japan), ACSA (Spain), DGS/ACSA (Portugal), and hospital programmes accredited by ISQua under its International Accreditation Programme. Providers in the United Arab Emirates are not listed.

What a price means

Every listed price is a USD range posted by the provider, who keeps it current and states what it includes and excludes. Where a United States figure is shown it is Sylk Health's own estimate from Medicare rates and published cash prices, not a provider price or a quote.

How listings are ordered

Listing order reflects commercial, geographic or algorithmic criteria applied equally to every provider. No listing is displayed in preference to another in return for commission. No sponsored placement is sold today; if one is introduced it will be labelled.

Patients can sort the directory by name or country. The booking flow shows every provider that lists a selected procedure. Sylk Health collects no ratings and ranks nothing by clinical quality.

How Sylk Health is paid

Providers pay Sylk Health a commission on completed bookings. It is never added to your price. Sylk Health processes no payment between you and a provider.

Separately from personal data, Sylk Health licenses aggregated provider price data, containing no personal data, to insurers, employers, administrators and public bodies.

Complaints and corrections

Complaints go to complaints@sylkhealth.com. Sylk Health acknowledges a complaint within 5 business days with a reference number and aims to respond in writing within 20 business days. Sylk Health may review, update or remove a listing. It does not adjudicate clinical disputes.

Who operates the platform

Sylk Health is operated by Hydra Holding L.L.C-FZ, Meydan Free Zone, Dubai, United Arab Emirates, trade licence 2529593.01. See our Terms of Use and Privacy Notice.