Terms of Use

What Sylk Health is. Sylk Health is a marketplace. Hospitals and clinics in other countries list the procedures they offer and the prices they charge. You browse those listings, compare them, and if you want to, send a booking inquiry to one provider. That is the whole service. We do not treat you, advise you, choose a provider for you, or arrange your travel.

What Sylk Health is not. We are not a hospital, a clinic, a doctor, a referral agency, a broker or a travel company. The providers on this site are independent businesses. They are not our employees, agents or partners, and we do not supervise their care. Any treatment you receive is a contract between you and that provider.

How prices work. Every price on this site is posted by the provider as a range in US dollars. The provider promises us that the range is accurate, that it will keep it up to date, and that what it charges you will fall inside the range unless you agree otherwise in writing. Each listing states what its range includes and excludes. Our published pricing standard describes what a range is expected to cover: anaesthesia, the operating theatre and facility charges, room and board for the expected stay, practitioner fees, standard implants and consumables, routine pre-operative tests and post-operative medication, and any complication the provider resolves before you leave its care. Where we show a United States figure next to a listing, that figure is our own estimate built from Medicare rates and published cash prices. It is not a price anyone has offered you. Some listings show no comparison figure where the provider’s law restricts comparative advertising.

How we make money. Providers pay us a commission when a booking made through this site is completed. It is never added to your price. You pay us nothing.

Accreditation. Every listed provider holds at least one recognised hospital accreditation and promises us it is current. We check the accrediting body’s public register before listing. Accreditation is a standard set by that body, not a promise from us about outcomes.

Risks of treatment in another country. Before you send an inquiry, you should know: standards of care and complication rates vary by country and by facility. Flying soon after surgery raises the risk of blood clots, most of all in the first week. Infection risk, including drug-resistant infections, is higher after care in some countries. Your doctor at home may be reluctant to manage complications from a procedure done abroad, and your records may not transfer. If you and your care team do not share a language, consent and instructions can go wrong. Medicine names and rules differ by country, which can interrupt your prescriptions when you return. The real cost is usually more than the listed price once flights, accommodation and insurance are added. Most home health insurance and standard travel insurance exclude planned procedures abroad and their complications. An emergency evacuation can cost tens of thousands of dollars or more, and an embassy will not arrange or pay for it. If something goes wrong, your legal remedies are usually limited to the country where you were treated. There is no reliable overall safety statistic for treatment abroad.

Your data. A booking inquiry contains your email address, your preferred language, the procedure you selected and any message you add. We send it to the provider you chose and keep a copy for a limited time. Our Privacy Notice explains the rest.

Complaints. Email complaints@sylkhealth.com. We will acknowledge within five business days with a reference number and aim to reply in writing within twenty business days. We can review a listing and update or remove it. We cannot judge clinical disputes; those are between you and the provider.

Who we are. Sylk Health is operated by Hydra Holding L.L.C-FZ, trade licence 2529593.01, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. This service is not offered to residents of the United Arab Emirates or to people located in mainland China.

The sections below are the legal terms. If anything above and below appears to conflict, the legal terms govern, except that nothing in them takes away rights the law of your country of residence gives you and does not let you give up.

• “Booking Inquiry” means a non-binding expression of interest submitted by a user to a provider through the Platform. It does not constitute a booking, appointment, contract for medical services, medical referral, or recommendation. No obligation arises from the submission of a Booking Inquiry until the user and provider independently agree to terms of engagement.
• “Platform” means the website at sylkhealth.com (and any subdomains), including all content, features, and services.
• “Provider” or “Healthcare Provider” means an independent healthcare professional or facility listed on the Platform. Providers are not employees, agents, or representatives of Sylk Health.
• “User” means any individual who accesses or uses the Platform, including visitors, browsers, and those who submit Booking Inquiries.
• “Proprietary Data” means the aggregated pricing statistics, comparison data, cost calculation outputs, algorithmic estimates, database compilations, and the selection, coordination, and arrangement of data displayed on the Platform. Proprietary Data does not include individual provider-supplied profile content (which remains the property of the respective Healthcare Provider), but does include the compiled dataset as a whole.
• “Sylk Health,” “we,” “us,” “our” means Hydra Holding L.L.C-FZ, a company registered in Meydan Free Zone, Dubai, United Arab Emirates, trade licence 2529593.01.
• “Material Change” means a modification that affects user rights or obligations, including changes to dispute resolution, governing law, limitations of liability, data use, or the introduction of fees.

Any effort, feature, process, policy, standard, quality indicator, accreditation display, pricing tool, review system, verification process, or other effort undertaken by Sylk Health in the interest of user experience, transparency, or information quality (whether required by applicable regulations or not) shall not be construed as an indicia of an employment, actual agency, apparent agency, ostensible agency, or joint venture relationship with any Healthcare Provider.

Provider Responsibility

Each Healthcare Provider is solely and exclusively responsible for: (a) all medical care, treatment, advice, and clinical decisions; (b) compliance with all applicable laws, regulations, and professional licensing requirements in their jurisdiction of practice; (c) the accuracy of their profile information, credentials, pricing, and availability; and (d) their own malpractice insurance coverage.

No Endorsement

Sylk Health does not recommend, endorse, guarantee, or warrant any particular Healthcare Provider. Search results and provider listings are generated based on user-specified criteria and are not a recommendation of any provider over another.

Third-Party Content

Provider profiles, credentials, descriptions, pricing information, images, and other content displayed on provider pages are supplied by the Healthcare Providers themselves. Sylk Health is not the author, creator, or developer of such content and is not responsible for its accuracy, completeness, timeliness, or reliability.

Accreditation

Holding at least one recognised hospital accreditation is a continuing condition of listing on the Platform. Each Healthcare Provider warrants that its accreditation is current. Sylk Health checks the accrediting body’s public register before listing a provider. Naming an accrediting body does not imply an endorsement by that body, and display of accreditation data does not constitute an endorsement, recommendation, or quality assurance by Sylk Health. Users should independently confirm accreditation status directly with the accrediting body.

Pricing

All procedure prices displayed on the Platform are provider-listed prices, posted as a range in US dollars and set by the Healthcare Providers themselves. Each Healthcare Provider warrants that its price range is accurate and current, that it will update the range within 30 days of any change, and that the amount it charges a user will fall within the stated range unless the user agrees otherwise in writing. Each listing states what its price range includes and excludes. Where a United States comparison price is shown, it is Sylk’s own estimate, generated by statistical models from Medicare rates and published cash prices, for informational comparison purposes only, and it does not represent an actual quote, offer, or provider-set price. Some listings show no comparison figure where the provider’s law restricts comparative advertising. Final pricing for any medical service is determined solely between the user and the Healthcare Provider.

The Proprietary Data (as defined in Section 2) is the exclusive property of Sylk Health. Sylk Health treats the Proprietary Data as a trade secret and protects it accordingly through contractual, technical, and legal measures.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and view the Proprietary Data solely for personal, non-commercial, informational purposes.

Any commercial use of the Proprietary Data, including but not limited to redistribution, sublicensing, incorporation into competing products or services, use for price comparison services, inclusion in reports for commercial sale, use in connection with information vending or commercial publishing in any manner or format, or use for the benefit of any third party or any entity that competes with Sylk Health, is strictly prohibited without a separate written Commercial Data License Agreement.

The Proprietary Data may not be used to construct, populate, supplement, or enrich any database, dataset, or data product of any kind. You may not accumulate or index, directly or indirectly, any Proprietary Data for any purpose. You may not combine, aggregate, or compile data obtained from the Platform with data from any other source or with data obtained through other accounts.

The Proprietary Data may not be used in prompts, for training, tuning, fine-tuning, or otherwise incorporating into any large language model, transformer model, foundational model, neural language model, or other artificial intelligence model (or any derivative models therefrom), whether for internal purposes, commercial use, or otherwise, without prior written consent from Sylk Health.

You may not create derivative works, analyses, reports, indices, or other data products based on the Proprietary Data.

Commercial licences for the Proprietary Data are available on request to contact@sylkhealth.com. See our Data Licensing page for more information.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform in any way that violates applicable laws, infringes third-party rights, or interferes with platform operations. The following conduct is prohibited:

• Submitting multiple Booking Inquiries using different identities to circumvent usage limits or restrictions
• Using the Platform to practice medicine without valid credentials
• Misrepresenting your identity, qualifications, or credentials
• Posting false, misleading, or fraudulent content including fake reviews
• Sharing Booking Inquiry management tokens
• Using provider contact information obtained through the Platform for unsolicited communications
• Attempting to coordinate or fix pricing with other providers listed on the Platform
• Using the Platform for any purpose related to money laundering, terrorism financing, sanctions evasion, or other financial crime

Sylk Health reserves the right to restrict, suspend, or terminate your access to the Platform at any time, with or without notice, for violation of these Terms or any applicable law. Sylk Health shall not be liable for any such restriction, suspension, or termination.

Healthcare Providers listed on the Platform are subject to additional obligations under the separate Provider Agreement, including credential accuracy, pricing transparency, and response time expectations.

As of the effective date of these Terms, Sylk Health does not charge users any fees for submitting Booking Inquiries or browsing the Platform.

Sylk Health does not process payments for medical services. All payment arrangements for medical procedures are made directly between the user and the Healthcare Provider. Sylk Health is not responsible for pricing disputes, payment failures, or refunds related to medical services.

Providers pay Sylk Health a commission on completed bookings. It is never added to your price.

If Sylk Health introduces platform fees in the future, users will be notified in accordance with Section 15 (Modifications to Terms) and any fees will be clearly disclosed before any transaction.

All prices displayed on the Platform are in the currency indicated. Actual charges may vary due to exchange rates, bank fees, and provider billing practices. Sylk Health is not responsible for currency conversion losses or discrepancies between displayed and charged amounts.

Non-Waivable Carve-Outs

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any harmful act (tort) where exclusion is prohibited by applicable law, including UAE law; or (d) any other liability that cannot be excluded or limited by applicable law.

Consumer Protection

You may be protected by mandatory consumer protection laws and regulations of your country of residence. If there is any inconsistency between those laws and regulations and these Terms, such mandatory consumer protection laws and regulations shall prevail.

Governing Law

These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.

Courts

You and Sylk Health may bring proceedings in the courts of Dubai. This is not exclusive: you may also bring proceedings in the courts of your country of residence where its law allows.

Your Local Rights

You may be protected by mandatory consumer protection laws of your country of residence. If there is any inconsistency between those laws and these Terms, those laws prevail.

Complaints First

Before starting proceedings, please use the complaints process in section 17; you are not required to.

Expert Determination for Factual Disputes

Where a dispute turns on a factual question (including but not limited to: whether pricing information was accurately displayed, whether a Booking Inquiry was transmitted, whether specific information was available on the Platform at a given time), either party may refer that factual question to an independent expert for binding determination. The expert shall be appointed by agreement or, failing agreement, by the President of CEDR. Sylk Health shall advance the expert’s fees. The expert may reallocate costs based on the outcome of the determination. The expert’s determination of the factual question shall be binding, but legal questions (including liability, quantum of damages, and the fairness of these Terms) remain for the courts.

Limitation Period

Any claim arising from or relating to these Terms or your use of the Platform must be brought within one (1) year of the event giving rise to the claim. This limitation does not apply to: (a) claims for death or personal injury; or (b) consumers habitually resident in the United Kingdom or European Union, for whom the statutory limitation periods of their jurisdiction apply.

UAE E-Commerce Disclosures

Sylk Health is operated by Hydra Holding L.L.C-FZ, registered in Meydan Free Zone, Dubai, United Arab Emirates. Trade licence 2529593.01. Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Contact: contact@sylkhealth.com.

Listing Order

Listing order reflects commercial, geographic or algorithmic criteria applied equally to every provider; no listing is displayed in preference to another in return for commission.

Accessibility

Sylk Health works to make the Platform accessible to users of assistive technology. If you experience an accessibility barrier, contact contact@sylkhealth.com.

Geographic Exclusion

This service is not offered to residents of the United Arab Emirates or to persons located in mainland China.

By submitting a Booking Inquiry, you consent to receive transactional communications related to your inquiry (booking confirmations, provider responses, status updates) at the email address you provided.

Sylk Health will not send marketing communications unless you have separately opted in. You may opt out of marketing email at any time using the link in the email or by writing to contact@sylkhealth.com. We will still send messages needed to handle your inquiry.

Legal notices to Sylk Health should be sent to: contact@sylkhealth.com or by mail to Hydra Holding L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.